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SIX SIGMA GLOSSARY

  PROCESS IMPROVEMENT AND SIX SIGMA
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Process Improvement Tools
 

Many tools are used in process improvement and Six Sigma. This section lists some of the tools that can be used by process improvement teams with little training. The Team Tools section lists a number of other tools that are most often used in the course of a meeting; although the distinction between these two categories is blurred.

Box Plots (Box and Whisker Plots) representing data sets graphically
Check Sheet collecting data
CTQ Flowdown translating customer requirements to measures
Decision Trees choosing between course of action
Fault Tree Analysis Identifying potential fault conditions
Gantt Chart planning timescales
Failure Mode & Effects Analysis identifying potential failures
Histogram representing data categorically
Matrix Diagram a simple form of QFD
Multi-Vari Chart representing data
Pareto Chart identifying most important problems
PERT Charts planning problems
Quality Function Deployment (QFD) converting customer requirements into product features
Run Chart plots data in time order and identifies anomalies
Stem and Leaf Plot an alternative to the histogram
Process Decision Program Chart a type of decision tree
 

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