SIX SIGMA Glossary: Team Tools

One of the precepts of Total Quality Management, and now continued into Six Sigma, is that teams generally make better decisions than individuals. Various tools have been developed to help teams focus on the issues at hand in an objective manner. Some of these tools encourage creativity whilst other foster a systematic approach.

The tools in is section are designed to be used in a meeting, on a whiteboard or flipchart. See Process Improvement Tools for other tools. These other tools can also be used in a team context.

Different tools will be used at different stages of the process improvement activity. Some tools are:

5 Whys	Root Cause Analysis
Affinity Diagrams	organizing large amounts of data
Brainstorming	generating creative ideas
Cause and Effect Diagrams	find possible causes of problems
Force Field Analysis	determine the pros and cons of a proposal
Interest Based Bargaining	finding a mutually acceptable solution
Interrelationship Diagram	identifying the key factors
Kano Model	Analyze customer wants and needs
Multivoting	generating a shortlist of ideas
Nominal Group Technique	generating a shortlist of ideas
Prioritization Matrices	decide between alternative projects

Process improvement is included in the MiC Quality Primer in Statistics.

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