One of the precepts of Total Quality Management, and now continued into Six Sigma, is that teams generally make better decisions than individuals. Various tools have been developed to help teams focus on the issues at hand in an objective manner. Some of these tools encourage creativity whilst other foster a systematic approach.
The tools in is section are designed to be used in a meeting, on a whiteboard or flipchart. See Process Improvement Tools for other tools. These other tools can also be used in a team context.
Different tools will be used at different stages of the process improvement activity. Some tools are: