ASQ CSSBB Six Sigma Black Belt Certification PROCESS IMPROVEMENT AND SIX SIGMA
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Six Sigma Black Belt ASQ SSBB Body of Knowledge
The ASQ SSBB exam contains questions from many topics. These are listed in the Body of Knowledge reproduced below. This version of BOK includes links to our Six Sigma Glossary.
 I. ENTERPRISE WIDE DEPLOYMENT II. ORGANIZATIONAL PROCESS MANAGEMENT AND MEASURES III. TEAM MANAGEMENT IV. DEFINE V. MEASURE VI. ANALYZE VII. IMPROVE VIII. CONTROL IX. DESIGN FOR SIX SIGMA FRAMEWORKS AND METHODOLOGIES
[SIX SIGMA GLOSSARY INDEX OF TOPICS]
VIII. CONTROL (21 questions)
1. Objectives
Define and describe the objectives of SPC, including monitoring and controlling process performance, tracking trends, runs, etc., and reducing variation in a process. (Understand)
2. Selection of variables
Identify and select critical characteristics for control chart monitoring. (Apply)
3. Rational subgrouping
Define and apply the principles of rational subgrouping. (Apply)
4. Control chart selection
Select and use the following control charts in various situations:
x-bar and R, x-bar and s, individual and moving range (ImR), p, np, c, u, short-run SPC and moving average. (Apply)
5. control chart analysis
Interpret control charts and distinguish between common and special causes using rules for determining statistical control. (Analysis)

B. Other control tools

1. Total productive maintenance (TPM)
Define the elements of TPM and describe how it can be used to control the improved process. (Understand)
2. Visual factory
Describe the elements of a visual factory and describe how they can help control the improved process. (Understand)

C. Maintain Controls

1. Measurement system re-analysis
Review and evaluate measurement system capability as process capability improves, and ensure that measurement capability is sufficient for its intended use. (Evaluate)
2. Control plan
Develop a control plan for ensuring the ongoing success of the improved process including the transfer of responsibility from the project team to the process owner (Apply)

D. Sustain improvements

1. Lessons learned
Document the lessons learned from all phases of a project and identify how improvements can be replicated and applied to other processes in the organization. (Apply)
2. Training plan deployment
Develop and implement training plans to ensure continued support of the improved process. (Apply)
3. Documentation
Develop or modify documents including standard operating procedures (SOP's) work instructions, etc. to ensure that the improvements are sustained over time. (Apply)
4. Ongoing evaluation
Identify and apply tools for ongoing evaluation of the improved process, including monitoring for new constraints, additional opportunities for improvement, etc. (Apply)
 IMPROVE DESIGN FOR SIX SIGMA

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