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Six Sigma Black Belt ASQ SSBB Body of Knowledge
The ASQ SSBB exam contains questions from many topics. These are listed in the Body of Knowledge reproduced below. This version of BOK includes links to our Six Sigma Glossary.
I. ENTERPRISE WIDE DEPLOYMENT
II. ORGANIZATIONAL PROCESS MANAGEMENT AND MEASURES
III. TEAM MANAGEMENT
IV. DEFINE
V. MEASURE
VI. ANALYZE
VII. IMPROVE
VIII. CONTROL
IX. DESIGN FOR SIX SIGMA FRAMEWORKS AND METHODOLOGIES
   
[SIX SIGMA GLOSSARY INDEX OF TOPICS]
II. ORGANIZATIONAL PROCESS MANAGEMENT AND MEASURES (9 questions)

A. Impact on Stakeholders

Describe the impact Six Sigma projects can have on customers, suppliers and other stakeholders (Understand)

B. Critical to x (CTx) requirements

Define and describe various CTx requirements (critical to quality (CTQ), cost (CTC), process (CTP), safety (CTS), delivery (CTD), etc.) and the importance of aligning projects with those requirements. (Apply)

C. Benchmarking

Define and distinguish between various types of benchmarking, including best practices, competitive, collaborative, etc. (Apply)

D. Business performance measures

Define and describe various business performance measures, including balanced scorecard, key performance indicators (KPIs), the financial impact of customer loyalty, etc. (Understand)

E. Financial Measures

Define and use financial measures, including revenue growth, market share, margin, cost of quality (COQ), net present value (NPV), return on investment (ROI), cost-benefit analysis etc. (Apply)
ENTERPRISE WIDE DEPLOYMENT Previous Next TEAM MANAGEMENT

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