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A. Enterprise View
- Value of Six Sigma
Understanding the organizational value of six sigma and its philosophy, goals, and definition. (Comprehension)
- Business systems and processes
Understand and distinguish interrelationships between business systems and processes. (Comprehension)
- Process inputs, outputs and feedback
Describe how process, inputs, outputs and feedback of the system impact the enterprise system as a whole. (Comprehension)
B. Leadership
- Enterprise leadership
Understand leadership roles in the deployment of six sigma (e.g. resources, organizational structure). (Comprehension)
- Six sigma roles and responsibilities
Understand the roles/responsibilities of black belt, master black belt, green belt, champion, executive, and process owners. (Comprehension)
C. Organizational Goals and Objectives
Understand the key drivers for business; understand the key metrics/scorecards
- Linking projects to organizational goals
Describe the project selection process including knowing when to use six sigma improvement methodology (DMAIC) as opposed to other problem-solving tools, and confirm link back to organizational goals. (Comprehension)
- Risk analysis
Describe the purpose and benefit of strategic risk analysis (e.g. strengths, weaknesses, opportunities, threats (SWOT), scenario planning), including the risk of optimizing elements in a project or process resulting in suboptimizing the whole. (Comprehension)
- Closed loop assessment/knowledge management
Document the objectives achieved and manage the lessons learned to identify additional opportunities. (Comprehension)
D. History of Organizational Improvement/Foundation of Six Sigma
Understand origin of continuous improvement tools used in six sigma (e.g. Deming, Juran, Shewhart, Ishikawa, Taguchi). (Comprehension)
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