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Team Tools
 

One of the precepts of Total Quality Management, and now continued into Six Sigma, is that teams generally make better decisions than individuals. Various tools have been developed to help teams focus on the issues at hand in an objective manner. Some of these tools encourage creativity whilst other foster a systematic approach.

The tools in is section are designed to be used in a meeting, on a whiteboard or flipchart. See Process Improvement Tools for other tools. These other tools can also be used in a team context.

Different tools will be used at different stages of the process improvement activity. Some tools are:

5 Whys Root Cause Analysis

Affinity Diagrams

organizing large amounts of data
Brainstorming generating creative ideas
Cause and Effect Diagrams find possible causes of problems
Force Field Analysis determine the pros and cons of a proposal
Interest Based Bargaining finding a mutually acceptable solution
Interrelationship Diagram identifying the key factors
Kano Model Analyze customer wants and needs
Multivoting generating a shortlist of ideas
Nominal Group Technique generating a shortlist of ideas
Prioritization Matrices decide between alternative projects
 

Process improvement is included in the MiC Quality Primer in Statistics.

Try out our courses by taking the first module of the Primer in Statistics free of charge.

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