One of the precepts of Total
Quality Management, and now continued into
is that teams generally make better decisions
than individuals. Various tools have been
developed to help teams focus on the issues
at hand in an objective manner. Some of
these tools encourage creativity whilst
other foster a systematic approach.
The tools in is section are designed to
be used in a meeting, on a whiteboard or
flipchart. See Process
Improvement Tools for other
tools. These other tools can also be used
in a team context.
Different tools will be used at different
stages of the process improvement activity.
Some tools are: