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Root Cause Analysis
 

Root Cause Analysis is based on the idea that problems have a 'root cause' that is not necessarily obvious at first sight. For example if a clerical worker makes mistakes then the apparent cause may be carelessness. Further investigation might reveal that the root cause is incorrect procedures, poor lighting, the need to read indecipherable documents etc. Tools for Root Cause Analysis include the 5 Whys and Fault Tree Analysis.

Follow the links for more Process Improvement Tools and Team Tools.

 

MiC Quality offers a Six Sigma Primer that will give you a solid introduction to Six Sigma. the primer includes many case studies drawn from real-life projects.

Try out our courses by taking the first module of the Primer in Statistics free of charge.

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