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Benchmarking
 

Benchmarking is a strategic approach used to improve systems. It involves comparing a system used in your organization with the equivalent system elsewhere. This may be in a competitorís company, a company in another industry that is particularly effective with the system concerned, or even in another division of your own organization.

Benchmarking is often used to improve systems that are critical, but are not the core business. For example, a manufacturing company might use benchmarking to improve its distribution system. It might benchmark against a company where distribution is a core activity, and that is known for excellence; for example Federal Express.

The purpose is to find out how the other company achieved their performance level and use the information to improve the purpose of your own organization.

 

MiC Quality offers online courses that can help you prepare for the American Society for Quality (ASQ) Certified Six Sigma Black Belt examination.

Try out our courses by taking the first module of the Primer in Statistics free of charge.

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