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Six Sigma Black Belt ASQ SSBB Body of Knowledge
ASQ SSBB exam contains questions from many topics. These are listed in the Body of Knowledge reproduced below. This version of BOK includes links to Six Sigma Glossary.
I. ENTERPRISE WIDE DEPLOYMENT
II. BUSINESS PROCESS MANAGEMENT
III. PROJECT MANAGEMENT
IV. SIX SIGMA IMPROVEMENT METHODOLOGY AND TOOLS - DEFINE
V. SIX SIGMA IMPROVEMENT METHODOLOGY AND TOOLS - MEASURE
VI. SIX SIGMA IMPROVEMENT METHODOLOGY AND TOOLS - ANALYZE
VII. SIX SIGMA IMPROVEMENT METHODOLOGY AND TOOLS - IMPROVE
VIII. SIX SIGMA IMPROVEMENT METHODOLOGY AND TOOLS - CONTROL
IX. LEAN ENTERPRISE
   
[SIX SIGMA GLOSSARY INDEX OF TOPICS]
III. PROJECT MANAGEMENT (15 questions)

A. Project Charter and Plan

  1. Charter/plan elements
    Compare, select and explain elements of a project's charter and plan. (Analysis)
  2. Planning tools
    Plan the project using tools such as Gantt chart, PERT chart, planning trees, etc. (Application)
  3. Project documentation
    Create data-driven and fact-driven project documentation using spreadsheets, storyboards, phased reviews, presentations to the executive team etc. (Synthesis)
  4. Charter negotiation
    Create and negotiate the charter, including objectives, scope, boundaries, resources, project transition, and project closure. (Analysis)

B. Team Leadership

  1. Initiating teams
    Know the elements of launching a team and why they are important: clear purpose, goals, commitment, ground rules, roles and responsibilities of team members, schedules, support from management, and team empowerment. (Application)
  2. Selecting team members
    Select team members who have appropriate skill sets (e.g., self-facilitation, technical/subject matter expertise), and create teams with appropriate numbers of members and representation. (Application)
  3. Team Stages
    Facilitate the stages of team evolution, including forming, storming, norming, performing, adjourning and recognition. (Application)

C. Team Dynamics and Performance

  1. Team-building techniques
    Recognize and apply the basic steps in team building: goals, roles and responsibilities, introductions, and both stated and hidden agendas. (Synthesis)
  2. Team facilitation techniques
    Apply coaching, mentoring and facilitation techniques to guide a team and overcome problems such as overbearing, dominant or reluctant participants; the unquestioned acceptance of opinions as facts; group-think; feuding; floundering; the rush to accomplishment; attribution; discounts and plops; digressions and tangents; etc. (Application)
  3. Team performance evaluation
    Measure team progress in relation to goals, objectives and metrics that support team success. (Analysis)
  4. Team tools
    Define, select and apply team tools such as nominal group technique, force-field analysis, multivoting, and conversion/diversion. (Application)

D. Change Agents

  1. Managing change
    Understand and apply techniques for facilitating or managing organizational change through change agent methodologies. (Application)
  2. Organizational roadblocks
    Understand the inherent structures of an organization (e.g., its cultures and constructs) that present basic barriers to improvement; select and apply techniques to overcome them. (Application)
  3. Negotiation and conflict resolution techniques
    Define, select, and apply tools such as consensus techniques, brainstorming, effort/impact, multivoting, interest-based bargaining to help conflicting parties (e.g., departments, groups, leaders, staff) recognize common goals and how to work together to achieve them. (Application)
  4. Motivation techniques
    Define, select, and apply techniques that support and sustain team member participation and commitment. (Application)
  5. Communication
    Use effective and appropriate communication techniques for different situations to overcome organizational barriers to success. (Application)

E. Management and Planning Tools
Define, select and use: 1) affinity diagrams; 2) interrelationship diagraphs; 3) tree diagrams; 4) prioritization matrices; 5) matrix diagrams; 6) process decision program charts (PDPC); and 7) activity network diagrams. (Application)

BUSINESS PROCESS MANAGEMENT Previous Next SIX SIGMA DEFINE

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