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Six Sigma Black Belt ASQ SSBB Body of Knowledge
ASQ SSBB exam contains questions from many topics. These are listed in the Body of Knowledge reproduced below. This version of BOK includes links to Six Sigma Glossary.
I. ENTERPRISE WIDE DEPLOYMENT
II. BUSINESS PROCESS MANAGEMENT
III. PROJECT MANAGEMENT
IV. SIX SIGMA IMPROVEMENT METHODOLOGY AND TOOLS - DEFINE
V. SIX SIGMA IMPROVEMENT METHODOLOGY AND TOOLS - MEASURE
VI. SIX SIGMA IMPROVEMENT METHODOLOGY AND TOOLS - ANALYZE
VII. SIX SIGMA IMPROVEMENT METHODOLOGY AND TOOLS - IMPROVE
VIII. SIX SIGMA IMPROVEMENT METHODOLOGY AND TOOLS - CONTROL
IX. LEAN ENTERPRISE
   
[SIX SIGMA GLOSSARY INDEX OF TOPICS]
II. BUSINESS PROCESS MANAGEMENT (9 questions)

A. Process vs. Functional View

  1. Process elements
    Understand process components and boundaries (Analysis)
  2. Owners and stakeholders
    Identify process owners, internal and external customers, and other stakeholders. (Analysis)
  3. Project management and benefits
    Understand the difference between managing projects and maximizing their benefits to a business. (Analysis)
  4. Project measures
    Establish key performance metrics and appropriate project documentation. (Analysis)

B. Voice of the Customer

  1. Identify customer
    Segment customers as applicable to a particular project; list specific customers impacted by project within each segment; show how a project impacts internal and external customers; recognize the financial impact of customer loyalty. (Analysis)
  2. Collect customer data
    Use various methods to collect customer feedback (surveys, focus group, interviews, observation, etc.) and understand the strengths and weaknesses of each approach; recognize the key elements that make surveys, interviews and other feedback tools effective; review questions for integrity (bias, vagueness, etc.). (Application)
  3. Analyze customer data
    Use graphical, statistical, and qualitative tools to understand customer feedback. (Analysis)
  4. Determine critical customer requirements
    Translate customer feedback into strategic project focus areas using quality function deployment (QFD) or similar tools, and establish key project metrics that relate to the voice of the customer and yield process insights. (Analysis) [NOTE: The analysis of QFD Matrices is covered in section X.A]

C. Business Results

  1. Process performance metrics
    Calculate DPU, RTY and DPMO sigma levels; understand how metrics propagate upwards and allocate downwards; compare and contrast capability, complexity, and control; manage the use of six sigma performance measures (e.g., PPM, DPMO, DPU, RTY, COPQ) to drive enterprise decisions. (Analysis)
  2. Benchmarking
    Understand the importance of benchmarking. (knowledge)
  3. Financial Benefits
    Understand and present financial measures and other benefits (soft and hard) of a project; understand and use basic financial models (e.g., NPV, ROI); describe, apply, evaluate, and interpret cost of quality concepts, including quality cost categories, data collection, reporting, etc. (Application)
ENTERPRISE WIDE DEPLOYMENT Previous Next PROJECT MANAGEMENT

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