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Six Sigma Black Belt ASQ SSBB Body of Knowledge
The ASQ SSBB exam contains questions from many topics. These are listed in the Body of Knowledge reproduced below. This version of BOK includes links to our Six Sigma Glossary.
I. ENTERPRISE WIDE DEPLOYMENT
II. ORGANIZATIONAL PROCESS MANAGEMENT AND MEASURES
III. TEAM MANAGEMENT
IV. DEFINE
V. MEASURE
VI. ANALYZE
VII. IMPROVE
VIII. CONTROL
IX. DESIGN FOR SIX SIGMA FRAMEWORKS AND METHODOLOGIES
   
[SIX SIGMA GLOSSARY INDEX OF TOPICS]
III. TEAM MANAGEMENT (16 questions)

A. Team formation

  1. Team types and constraints
    Define and describe various types of teams (e.g., formal, informal, virtual, cross-functional, self-directed, etc.), and determine what team model will work best for a given situation. Identify constraining factors including geography, technology, schedules, etc. (Apply)
  2. Team Roles
    Define and describe various team roles and responsibilities, including leader, facilitator, coach, individual member, etc. (Understand)
  3. Team Member Selection
    Define and describe various factors that influence the selection of team members, including required skill sets, subject matter expertise, availability, etc. (Apply)
  4. Launching teams
    Identify and describe the elements required for launching a team, including having management support, establishing clear goals, ground rules and timelines, and how these elements can affect the team's success. (Apply)

B. Team facilitation

  1. Team motivation
    Describe and apply techniques that motivate team members and support and sustain their participation and commitment. (Apply)
  2. Team Stages
    Facilitate the team through the classic stages of development: forming, storming, norming, performing, adjourning. (Apply)
  3. Team Communication
    Identify and use appropriate communication methods (both within the team and from the team to various stakeholders) to report progress, conduct milestone reviews and support the overall success of the project. (Apply)

C. Team dynamics

Identify and use various techniques (e.g., coaching, mentoring, interventions, etc.) to overcome various group dynamic challenges, including overbearing/dominant or reluctant participants, feuding and other forms of unproductive disagreement, unquestioned acceptance of opinions as facts, groupthink, floundering, rushing to accomplish or finish, digressions, tangents, etc. (Apply)

D. Time management for teams

Select and use various time management techniques including publishing agendas with time limits on each entry, adhering to the agenda, requiring pre-work by attendees, ensuring that the right people and resources are available, etc. (Apply)

E. Team decision-making tools

Define, select and use tools such as brainstorming, nominal group technique, multi-voting, etc. (Apply)

F. Management and planning Tools

Define, select and apply the following tools affinity diagrams, tree diagrams, process decision program charts (PDPC), matrix diagrams, interrelationship diagraphs, prioritization matrices and activity network diagrams. (Apply)

G. Team performance evaluation and reward

Measure team progress in relation to goals, objectives and other metrics that support team success and reward and recognize the team for its accomplishments. (Analyze)

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