SITEMAP ABOUT
MiC Quality

ASQ CSSBB Six Sigma Black Belt Certification

  PROCESS IMPROVEMENT AND SIX SIGMA
ONLINE COURSES FREE TRIAL SIX SIGMA FAQ BROCHURES LICENSES ENROLL
SIX SIGMA
:: Online Courses
:: Free Trial
:: Six Sigma
>> Glossary
>> Calculators
>> Reference Tables
>> Book Reviews
>> Black Belt ASQ
:: FAQ
:: Brochures
:: Licenses
:: Discounts
Welcome to MiC Quality Online Learning
Glen Netherwood
MiC Quality
:: Home :: SIX SIGMA :: ASQ SSBB :: CURRENT STUDENTS LOGIN
 
Six Sigma Black Belt ASQ SSBB Body of Knowledge
The ASQ SSBB exam contains questions from many topics. These are listed in the Body of Knowledge reproduced below. This version of BOK includes links to our Six Sigma Glossary.
I. ENTERPRISE WIDE DEPLOYMENT
II. ORGANIZATIONAL PROCESS MANAGEMENT AND MEASURES
III. TEAM MANAGEMENT
IV. DEFINE
V. MEASURE
VI. ANALYZE
VII. IMPROVE
VIII. CONTROL
IX. DESIGN FOR SIX SIGMA FRAMEWORKS AND METHODOLOGIES
   
[SIX SIGMA GLOSSARY INDEX OF TOPICS]
II. ORGANIZATIONAL PROCESS MANAGEMENT AND MEASURES (9 questions)

A. Impact on Stakeholders

Describe the impact Six Sigma projects can have on customers, suppliers and other stakeholders (Understand)

B. Critical to x (CTx) requirements

Define and describe various CTx requirements (critical to quality (CTQ), cost (CTC), process (CTP), safety (CTS), delivery (CTD), etc.) and the importance of aligning projects with those requirements. (Apply)

C. Benchmarking

Define and distinguish between various types of benchmarking, including best practices, competitive, collaborative, etc. (Apply)

D. Business performance measures

Define and describe various business performance measures, including balanced scorecard, key performance indicators (KPIs), the financial impact of customer loyalty, etc. (Understand)

E. Financial Measures

Define and use financial measures, including revenue growth, market share, margin, cost of quality (COQ), net present value (NPV), return on investment (ROI), cost-benefit analysis etc. (Apply)

ENTERPRISE WIDE DEPLOYMENT Previous Next TEAM MANAGEMENT

FREE Trial
TRY FREE eLearning Module "Introduction to Statistics"
PDF DOWNLOAD FREE Booklet for Primer in Statistics course

OUR STUDENTS SAY

"I just passed my ASQ CQE quality engineer exam - your course was helpful with the sections dealing with SPC, DOE and statistics."

April Baugher
Process Development Engineer, Applied Biosystems, US

Supporting process improvement, quality control, quality assurance, quality management, six sigma training and ASQ certification (CQE, SSBB, SSGB)
Copyright 1998-2014 MiC Quality Legal Notices and Privacy Policy