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Six Sigma Black Belt ASQ SSBB Body of Knowledge
The ASQ SSBB exam contains questions from many topics. These are listed in the Body of Knowledge reproduced below. This version of BOK includes links to our Six Sigma Glossary.
I. ENTERPRISE WIDE DEPLOYMENT
II. ORGANIZATIONAL PROCESS MANAGEMENT AND MEASURES
III. TEAM MANAGEMENT
IV. DEFINE
V. MEASURE
VI. ANALYZE
VII. IMPROVE
VIII. CONTROL
IX. DESIGN FOR SIX SIGMA FRAMEWORKS AND METHODOLOGIES
   
[SIX SIGMA GLOSSARY INDEX OF TOPICS]
IV. DEFINE (15 questions)

A. Voice of the customer

  1. Customer identification
    Segment customers for each project and show how the project will impact both internal and external customers. (Apply)
  2. Customer feedback
    Identify and select the appropriate data collection method (surveys, focus groups, interviews, observation, etc.) to gather customer feedback to better understand customer needs, expectations and requirements. Ensure that the instruments used are reviewed for validity and reliability to avoid introducing bias or ambiguity in the responses. (Apply)
  3. Customer requirements
    Define, select and use appropriate tools to determine customer requirements, such as CTQ flow-down, quality function deployment (QFD) and the Kano model. (Apply)

B. Project charter

  1. Problem statement
    Develop and evaluate the problem statement in relation to the project's baseline performance and improvement goals. (Create)
  2. Project scope
    Develop and review project boundaries to ensure that the project has value to the customer. (Analyze)
  3. Goals and objectives
    Develop the goals and objectives for the project on the basis of the problem statement and scope. (Apply)
  4. Project performance measures
    Identify and evaluate performance measures (e.g., cost, revenue, schedule, etc.) that connect critical elements of the process to key outputs. (Analyze)

C. Project tracking

Identify, develop and use project management tools such as schedules, Gantt charts, toll-gate reviews, etc., to track project progress. (Create)

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