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FAQ Online Courses in Six Sigma, SPC, DOE, MSA, Statistics

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FAQ
:: Online Courses
:: Free Trial
:: Six Sigma
:: FAQ
:: Brochures
:: Licenses
:: Discounts
 
Welcome to MiC Quality
Online Course Instructor
Glen Netherwood
MiC Quality
Online Learning
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FREQUENTLY ASKED QUESTIONS (FAQ)
::

How much do the courses cost?

:: Are there any discounts available?
:: How much time do I have to complete the course?
:: What certification will I receive?
:: Does MiC Quality provide Six Sigma Black Belt certification?
:: Do I need to purchase any books for the course?
  Will I receive the course notes?
:: What software do I need for the course?
:: When can I start the course?
:: Why is there a start date on the course page?
:: How do I enroll in the courses?
:: What methods of payment are available?
:: Can I ask the instructor questions?
:: Do you provide support on weekends and public holidays?
:: What is your refund policy?
 
ANSWERS
::

How much do the courses cost?
Six Sigma Primer, Primer in Statistics, Advanced Statistics, SPC and Advanced SPC cost US$190 each; DOE, Advanced DOE and MSA courses cost US$250 each. We also offer packages of basic and advanced courses - Statistics and SPC for US$290, and DOE for US$390. All 7 courses cost US$990 without the Six Sigma Primer and US$1150 with the Six Sigma Primer.

:: Are there any discounts available?
For details of current offers please visit the Discounts page.
:: How much time do I have to complete the course?
Each course takes about 30 hours of work. You will have 4 weeks plus one free 2-week extension for each course. Additional 2-week extensions can be purchased at the cost of US$80. If you enroll in multiple courses you will have 12 months of elapsed time to complete all courses. Courses are taken sequentially.
::

What certification will I receive?
You will receive a certificate of completion if you work through over 80% of course material. If you hold ASQ certification like CQE you will be able to claim 3 Recertification Units (RUs) for each of our courses except for Six Sigma Primer which will entitle you to 2 RUs.

::

Does MiC Quality provide Six Sigma Black Belt certification?
No. MiC Quality specializes in statistics and quality tools used by Six Sigma Green Belts and Black Belts. Our Primer in Statistics and the SPC course cover most of the tools required by Six Sigma Green Belts. Our courses cover most of the statistical tools required for ASQ SSBB exams.

:: Do I need to purchase any books for the course?
No. The courses are self-contained. Once you complete the courses we recommend books for further study and reference.
:: Will I receive the course notes?
All courses come with free downloadable reference booklets that contain the summary of the material and the key reference tables and formulas. Enrolled students have the option to receive the printed booklets free of charge after the completion of the courses. Full course notes are available to students enrolled in the SPC and Advanced SPC courses at an additional charge of US$40.
:: What software do I need for the courses?
A recent browser like Microsoft Internet Explorer or Firefox with Flash plugin and Microsoft Excel. In some of the advanced courses you may also need to use Minitab. The free trial version of Minitab is available from www.minitab.com.
:: When can I start the course?
All courses are self-paced and you can nominate your preferred start date on the enrollment form. If you would like to take advantage of a current special you can specify a start date for up to 12 months in advance.
:: Why is there a start date on the course page?
If you do not not specify a start date your access will be started on the first Monday after enrollment, the date shown on the course page.
:: How do I enroll in the courses?
Go to the enrollment page and select your preferred option.
:: What methods of payment are available?
For individual students the most common is payment by credit card securely online. For company licenses payment is usually made via a wire transfer.
:: Can I ask the instructor questions?
Yes. We provide unlimited email support for any questions about the course material. You can also discuss how you would like to apply it in practice. You will get a response within 24 hours or less.
:: Do you provide support on weekends and public holidays?
Yes. We provide email support 365 days a year for questions related to the course material and for the technical support.
:: What is your refund policy?
We will refund your payment on request if you have not logged into the course. We will not refund after you have received an electronic copy of the notes for the SPC courses. We will allow you to defer the course with unused access time for up to 12 months if you have an important reason. You need to request deferral by email.

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